Support
For questions, problems and requests, write to us by e-mail: info@mekanapp.com.
Yuva Bakım is not an emergency call service. In an emergency, call 112 first.
The app is in Turkish; button names below are given in Turkish with their meaning in brackets.
Frequently asked questions
How do I set up a family? Open the app, choose to set up a family and enter the family name and your name. If you wish, set an app lock (PIN, or face or fingerprint).
How does my mother or father join? A phone already in the family shows a join code. The new person scans this code with their own phone. The same five pictures appear on both phones; if they match, the joining is confirmed on both phones and the person joins the family.
Do I need an account or a phone number? No. Yuva Bakım does not use an account, phone number or e-mail.
How does the morning rhythm work? Following does not start until the person being followed approves it on their own phone. When your relative starts using their phone in the morning, their family sees that the day has started. If there is no sign in the morning, your relative is first asked "Günaydın, iyi misin?" (Good morning, are you OK?). If they answer "İyiyim" (I'm OK), no message goes to the family. If there is no answer, the family is told in turn; someone taps "Ben bakıyorum" (I'm on it) and the others see it.
What does "Yardım lazım" (I need help) do? It alerts the family, also during quiet hours. It does not send a location and does not call 112 by itself.
How do I turn following off? The person being followed can turn it off at any moment on their own phone with "Takibi kapat" (Turn off following); their family is told when they do.
How do I know my child has arrived home? After informing your child, add home or school with "Bölge ekle" (Add area). Your child's phone tells you when it enters or leaves home or school. Location is not recorded; only "arrived" or "left" goes to the family. The child's screen shows an indicator that cannot be hidden. Area messages are turned off in the area with "Bölge haberini kapat" (Turn off area messages) and stop by themselves when the child turns 18.
Messages don't arrive. Check Ayarlar → Bildirimler ve sessiz saat (Settings → Notifications and quiet hours). Check that notification permission is on for Yuva Bakım in your phone's settings, and location permission on the child's phone.
My phone was lost. What should I do? Parents in the family can select that phone in Kayıp telefon (Lost phone) and remove it with "Aileden çıkar ve sil" (Remove from family and wipe). Install Yuva Bakım on the new phone and join again face to face with someone in the family.
How do I delete my data? See the Data Deletion page: mekanapp.com/yuva/bakim/data-deletion-en.html.
Contact
- E-mail: info@mekanapp.com
- Company: ESER TEKNOLOJİK PAZARLAMA ANONİM ŞİRKETİ
- Address: İsmet Kaptan Mah. Şair Eşref Bulv. No:18/82 Konak, İzmir, Türkiye