Support
For questions, problems and requests, e-mail us at info@mekanapp.com. In the app, Settings → About → "Write to us" also opens an e-mail draft to this address.
Frequently asked questions
How do I set up my family? Open the app, tap "Create family" and enter a family name and your name. If you like, set an app lock (PIN or your phone's lock). The notebook then opens.
How does someone in my family join? The phones are brought side by side and a code is scanned; the parents approve the new person.
Do I need an account or a phone number? No. Yuva Defteri does not use an account, phone number or e-mail address.
Where is my information kept? It is kept encrypted on your phone. If your family uses more than one device, it is kept only on your family's phones and on the Family Box in your home. We cannot see this information. There is no cloud backup.
What is the Family Box? A computer that stays on in your home. It keeps an encrypted copy of the family's pages and keeps devices in sync even when phones are off; it cannot read the content. To add one, tap Family → Add device → Family Box and scan the code shown on the box's screen. If the five picture names the box writes match the ones on your phone, the box you connected to is yours.
@Yuva gave a wrong answer. AI can make mistakes; nothing it finds is saved without your approval. Tap "Report" under the answer; with "Also send to us" you can e-mail the answer to us. @Yuva does not give medical, legal or financial advice.
Reminders are not arriving. Open Settings → Notifications. Check that notifications and the exact alarm permission are turned on for Yuva Defteri in your phone's settings.
My phone is lost. What should I do? The parents in the family can select that phone under Family and remove it with "Remove from family and wipe". Install Yuva Defteri on the new phone and rejoin the family in person with someone in the family; the family's pages come from the other devices. If no other device is left in the family, create a new family and restore from your archive file (Settings → Backup and recovery).
I cannot open the Vault. Settings → Backup and recovery → "Recover the Vault": the shares of the key are requested from the family members who hold them and from the paper you keep outside the home. We do not hold the Vault's key.
How do I export my information? Settings → Backup and recovery → "Create archive". The whole notebook becomes a single password-protected file; the file format is open.
How do I delete my data? See the Data Deletion page: mekanapp.com/yuva/defter/data-deletion-en.html.
Can I use it in an emergency? Yuva Defteri is not an emergency call service; in an emergency, call 112.
Contact
- E-mail: info@mekanapp.com
- Company: ESER TEKNOLOJİK PAZARLAMA ANONİM ŞİRKETİ
- Address: İsmet Kaptan Mah. Şair Eşref Bulv. No:18/82 Konak, İzmir, Türkiye