Support

Frequently asked questions

How do I set up a family? Open the app, choose to set up a family and enter the family name and your name. If you wish, set an app lock (PIN, or face or fingerprint). If you already have a family in Yuva Hat on this phone, Yuva Acil offers to join the same family.

How does someone join my family? On a phone already in the family, open Aile → Kişi ekle (Family → Add person) to show a code. The new person scans this code with their own phone. The same five pictures appear on both phones; if they match, the joining is confirmed on both phones and the person joins the family.

Do I need an account or a phone number? No. Yuva Acil does not use an account, phone number or e-mail.

Who receives my SOS? When you press and hold the SOS button, it goes only to your family; it does not go to 112, the police or anyone outside your family. When someone in your family taps "Ben bakıyorum" (I'm on it), it appears on your screen. Your emergency contacts do not receive the SOS; you call them by phone from the app.

I sent an SOS by mistake. On the SOS sent screen tap "Yanlışlıkla bastım" (I pressed it by mistake). Your family receives the note "Pressed by mistake, I'm OK" and the notifications stop.

Who receives my location? Your location goes to your family only when you send an SOS or "I'm OK". Location is added to an SOS by default; you can turn this off in Settings → "SOS and location". Location is added to "I'm OK" only if you choose. Nobody can request your location; there is no continuous location sharing.

What is disaster mode? When there is no internet or mobile network, it carries short messages, SOS and "I'm OK" to nearby family phones over Bluetooth. If you send an SOS after the internet has been down for 2 minutes, disaster mode turns on by itself; you can also turn it on manually. The phones must be close to each other; the range depends on the surroundings. Do not close the app while disaster mode is on.

I don't get notifications. Turn on Ayarlar → Bildirimler (Settings → Notifications). Check that notification permission is on for Yuva Acil in your phone's settings. SOS notifications cannot be turned off.

My phone was lost. What should I do? Parents in the family can select that phone in Family and remove it with "Aileden çıkar ve sil" (Remove from family and wipe). Install Yuva Acil on the new phone and join again face to face with someone in the family.

How do I delete my data? See the Data Deletion page: mekanapp.com/yuva/acil/data-deletion-en.html.

Contact

• E-mail: info@mekanapp.com
• Company: ESER TEKNOLOJİK PAZARLAMA ANONİM ŞİRKETİ
• Address: İsmet Kaptan Mah. Şair Eşref Bulv. No:18/82 Konak, İzmir, Türkiye